Return and Refund Policy
We want you to be completely satisfied with your purchase from Innovative Automobile. If you are not satisfied, we offer the following return and refund policy:
Returns
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Items can be returned within 30 days of receipt.
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The item must be in its original condition, unused, and with all original packaging and accessories.
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To initiate a return, contact us at contact@innovauto.shop with your order details.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and the amount will be automatically applied to your original method of payment within 5-7 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
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If you need to exchange an item, please contact us at contact@innovauto.shop to arrange the exchange process.
Non-Returnable Items
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Custom or personalized products
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Items marked as final sale
For further assistance, please contact us:
- Mail: 17552 Metzler Ln Unit b, Huntington Beach, CA 92647
- Phone: +1 (831) 257-7544
- Email: contact@innovauto.shop